Preventing and Facing conflicts

Conflicts are a fact of life, particularly in the life of a company. Poorly managed, they can cause major damage, both to individuals and to the organisation itself. Productivity and financial aspects are also often impacted by relational tensions.

Whether or not a person is directly involved in a conflict, different methods of conflict management can now be implemented. These help to clarify the situation, often ease tensions and enable people to continue working together.

Some of these methods will be presented and put into practice. One of these is mediation, which enables solutions to be found that take account of all the different aspects of a problem.
As part of the mediation process, the mediator uses specific negotiation tools and communication techniques to help the parties themselves work out a solution to their dispute.